Like any institution providing a service to the public, a school is bound to give cause for complaint from time to time. A parent or carer may simply wish to express a concern, or to clarify a matter. In most cases, worries are satisfied after a conversation with a tutor, subject teacher or head of year. The school encourages this through regular home/school contact, in particular the use of the planner.
More serious problems may give rise to formal complaint. Formal complaints should be addressed in writing to the Headteacher using the form at the end of the policy. A letter of complaint will be acknowledged within five school working days. If the complaint cannot be fully investigated within 15 school working days, a letter will be sent explaining the reason. If the matter is not resolved to the parent or carer's satisfaction, it can be taken to Governors. The Governors, too, will deal with the matter as quickly as possible.
If the parent or carer is dissatisfied with the Governors' investigation and action, then the complaint can be taken to the Local Authority, who can offer advice or make recommendations.
Please refer to the detailed complaints policy for further details.
Chair of Governors
c/o Vanessa Cummins
Thomas Tallis School
Kidbrooke Park Road
London SE3 9PX
Greenwich Education Authority
Director of Education,
London, SE18 6DF.