Thomas Tallis School
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T: +44 (0)208 856 0115

EDUCATION TO UNDERSTAND THE WORLD & CHANGE IT FOR THE BETTER

Making Complaints

Like any institution providing a service to the public, a school is bound to give cause for complaint from time to time. A parent or carer may simply wish to express a concern, or to clarify a matter. In most cases, worries are satisfied after a conversation with a tutor, subject teacher or head of year. The school encourages this through regular home/school contact, in particular the use of the planner.

More serious problems may give rise to formal complaint. Formal complaints should be addressed in writing to the Headteacher using the form at the end of the policy. A letter of complaint will be acknowledged within five school working days. If the complaint cannot be fully investigated within 15 school working days, a letter will be sent explaining the reason. If the matter is not resolved to the parent or carer's satisfaction, it can be taken to Governors.  The Governors, too, will deal with the matter as quickly as possible.

If the parent or carer is dissatisfied with the Governors' investigation and action, then the complaint can be taken to the Local Authority, who can offer advice or make recommendations.
 
Please refer to the detailed complaints policy for further details.

Our SEND Policy details the procedure for complaints from parents and carers of our SEN students.
Chair of Governors
Emma Warren
c/o Diana Weber
Executive Assistant
Thomas Tallis School
Kidbrooke Park Road
London SE3 9PX

Greenwich Education Authority
Director of Education,
Riverside House,
London, SE18 6DF.
Complaints Policy
Thomas Tallis School, Kidbrooke Park Road, London SE3 9PX
T: +44 (0)208 856 0115   F: +44 (0)208 331 3004   E: headteacher@thomastallis.org.uk
  • Home
  • About
    • An Overview >
      • The Leadership Team
      • Who was Thomas Tallis?
      • Why Tallis?
      • School Vision
      • Mrs Roberts Writes
      • Artsmark
      • Prince's Teaching Institute
      • Secondary School Direct Hub
      • International School
      • Ofsted
    • School Prospectus
    • Tallis Praxis
    • Tallis Habits >
      • Tallis Pedagogy Wheel Guide
    • Tallis Character
    • Tallis Threshold Concepts
    • Policies & Guidelines >
      • Data Protection
      • Making Complaints
    • The Pupil Premium 2022-23 >
      • The Pupil Premium 2021-22
      • The Pupil Premium 2020-21
      • The Pupil Premium 2019-20
      • The Pupil Premium 2018-19
      • The Pupil Premium 2017-18
      • The Pupil Premium 2016-17
      • The Pupil Premium 2014-15
      • The Pupil Premium 2013-14
      • The Pupil Premium 2012-13
      • The Pupil Premium 2011-12
    • Exam Results 2022 >
      • Exam Results 2021
      • Exam Results 2020
      • Exam Results 2019
      • Exam Results 2018
      • Exam Results 2017
      • Exam Results 2016
      • Exam Results 2015
      • Exam Results 2014
      • Exam Results 2013
      • Exam Results 2012
      • Exam Results 2011
    • COVID-19 Catch-Up Report
    • Early Catch Up 2019/20 and Action Plan 2020/2120 >
      • Early Catch Up 2018/2019 and Action Plan 2019/2020
      • Early Catch Up 2017/2018 and Action Plan 2018/19
      • Early catch-up review and action plan 2017-18
    • Job Vacancies
  • News
    • Tallis Newsletters
    • Tallis Photography
    • Tallis Video
    • Tallis Sounds
  • Calendar
    • Term Dates 2022-23
    • The School Day
  • Curriculum
    • Curriculum Areas >
      • Business & ICT
      • Computing
      • English & Philosophy
      • Design & Technology
      • Humanities & Social Sciences
      • Languages
      • Mathematics
      • Performing Arts
      • Physical Education
      • Science
      • Visual & Media Arts
    • Pastoral Care
    • Guidance >
      • Tallis Futures
    • Key Stage 3 >
      • KS3 Assessment guidance
      • Tallis Choices
    • Key Stage 4
    • Tallis Post 16
    • Exceptionally Able Learners
    • Special Educational Needs & Disabilities >
      • Learning Support Unit
      • Support Centre for Autism and Language Impairment
      • Deaf Support Centre
      • English as an Additional Language
  • Community
    • Letters Home 2022-23
    • Bromcom Guide for Parents
    • PTFA
    • Governing Board
    • The Tallis Agreement
    • Admissions
    • Attendance & Punctuality >
      • Apply for Exceptional Circumstances Absence in Term Time
    • School Uniform
    • Support Your Teen
    • Online Safety
    • Tallis Post 16
  • Students
    • Year 11 Support & Guidance
    • Bromcom Guide for Students
    • Co-curricular Activities
    • Exam Revision
    • Stay Safe
    • Duke of Edinburgh Award
    • Rewards
    • Reading
    • The Library
    • Cycling at Tallis
    • Alumni
  • Staff
  • Contact
    • School Map
    • How to find us
  • Search